Two Words for the dealership: BULL SHIT!
My truck did it before and I have a lift kit installed. (Lowered or
Lifted...they make the sound regardless. If the lowering kit did it, why is
there a TSB out on the '97-99 trucks for this problem.)
- Bernd
----- Original Message -----
From: "Terry Herrin" <therrin@isaac.net>
To: <dakota-truck@buffnet.net>
Sent: Monday, June 12, 2000 5:25 PM
Subject: DML: Dealer blames Hotchkis for cab pop
> Well, I gave my local dealer the benefit of the doubt and they failed
> with flying colors. I took a lot of documentation in regarding the
> cab pop TSB, emails from others who had the problem and how the
> problem was fixed. I even took in a copy of a dealer's fix to the cab
> pop by cutting down the cab bolts. Did all that do any good? Nope.
> They gave me the truck back this evening after having it all day.
> Fortunately they didn't charge me anything or I would have really had
> it out with them. Here is what the work order says, and I quote:
> "Customer states body making popping noise when turning and going on
> an incline. Vehicle has lowering kit. Suspension voided warranty.
> Popping noise due to lower cont'l arms are in a bind."
>
> Yeah, uh huh, sure. Never mind the noise is coming from behind the
> cab, or that scores of other people are running the Hotchkis system
> with no problem, or that I had the cab pop prior to lowering. Noooo,
> it's the lower control arms. What really burns me is that they
> intentionally misdiagnosed the problem in order for me to have to pay
> them to fix it. Of course I took the truck and got it the heck out of
> there. No way I want them touching the front end since that's not the
> problem. So, what I need now is to find a dealer who is not too far
> away from me who has fixed the problem (this dealer had never
> encountered it so they say) and get the cab bolts fixed. Then I'm
> going to take this work order, the work order from the dealer who
> fixes it, and send them both with a letter to DC corporate, the
> regional DC manager and the local dealer.
>
> Terry Herrin
> 99 FR CC R/T
> 14.769 @ 91.43
> Wilmington, NC
> http://users.isaac.net/therrin/dakota.html
>
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 11:51:43 EDT