Another typical form letter!
Ron
00 SLT QC 4X2 5.9 46RE 3.55 LSD
-----Original Message-----
From: owner-dakota-truck@buffnet.net
[mailto:owner-dakota-truck@buffnet.net]On Behalf Of Shawn Villaire
Sent: Friday, August 25, 2000 11:36 AM
To: dakota-truck@buffnet.net
Subject: DML: Fw: DaimlerChrysler Customer Assistance [#62473]
Here is DC's response to my bad brakes.....This doesn't fix my
brakes$%%#$@$*^&*&%$@^%&^#@!
----- Original Message -----
From: <Do_Not_Reply@daimlerchrysler.com>
To: <s_villaire@hotmail.com>
Sent: Friday, August 25, 2000 9:09 AM
Subject: DaimlerChrysler Customer Assistance [#62473]
Dear Shawn:
Thank you for your recent e-mail to DaimlerChrysler Motors Corporation.
I regret your dissatisfaction in your DaimlerChrysler product, or quality of
your product, and appreciate the time and effort you took to bring this
matter to my attention. Comments like yours are one way to learn of
problems that may develop and improvements desired by customers. The
information received is used in product development and quality analysis.
DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality. Apparently, your expectations have not
been met. Please accept my apology for the problems you have experienced.
Thank you for sharing your concerns.
Please do not use your email's 'Reply' function in response to this message.
You may call us at 800-992-1997, between 8:00 a.m. and 5:00 p.m., Monday
thru Friday. You will be prompted for this Reference Number 7631154.
T. Lee Brown, Jr.
Senior Staff Representative
DaimlerChrysler Customer Assistance Center
******************************
------- Original Message --------
From: s_villaire@hotmail.com
Date: 08/25/00 08:06:01
Form Selected:
--------------
Customer Type: Owner
Category: VehicleComments
Sub Category: Current Dodge Vehicles
Brief Description:
------------------
Bad Brakes
Comments:
---------
To whom it may concern, I am having problems with my front brakes on my
2000 Dakota. I have almost 15000 miles on the truck, and the rotors are
VERY warped. The truck vibrates badly when I apply the brakes. My local
"5 star dealer" said "sorry we can't help you, warranty expires at 12000
miles." I could see if this was a fluke that the rotors warped this soon,
but its not. This is the THIRD Dakota that I have owned, and all three of
them have had brake problems. Let me tell you all of the problems that I
have had with brakes on my Dakotas. 97 Dakota Club Cab--Right front caliper
sticking causing pad to wear. Replace both calipers(25k miles) 98 Dakota
Regular Cab--inner front brake pad worn to metal causing rotor to get bad
grooves.Replace pads and one rotor.(17k miles) 00 Dakota Club Cab Warped
rotors(15k miles) I know for a FACT that I am not the only frustrated
Dakota owner. I think that you should issue a recall or TSB for dakota
owners, so that they can get !
their brakes fixed at the expense of Daimler Chrysler. Thanks, Shawn
Villaire
Sender Information:
-------------------
VIN: YS566869
Mileage: 14974
Title: Mr.
First Name: Shawn
Middle Initial:
Last Name: Villaire
Address 1: 37238 Carpathia Blvd.
Address 2:
City: Sterling Heights
State: MI
Zip: 48310
Contact Preference: Email
Home Phone: 810.264.8060
Email: s_villaire@hotmail.com
Code: VJ
Submit Time: 2000-08-25 07:55:48
Formid: 10
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