The dealer turned the truck over to you, said it was fixed, and it actually
wasn't? I'd say it's their responsibility - you paid for it to be fixed,
they said it was fixed, and something (apparently) wasn't fixed.
Now, if they can demonstrate that what's broken now wasn't broken before
you took it in, they may have a leg to stand on. If it was broken when you
first brought it to them, and they didn't repair it, that's their problem
IMO.
You may need to call DC customer service, but start with the Service
Manager at your dealer, then ask to talk to the Regional Manager.
Jessica Snyder wrote on Wednesday 16 May 2001 00:03:
> Well,,, what started out to be a little oil leak, after a busy day of
> off-roading, turned into a blown engine... or so they say...
>
> Took the truck in to be fixed, told service to "Make whatever repairs are
> necessary to take the truck to Michigan, and make sure it is completely
> fixed. I will pay for the repairs when she is finished..."
>
> Well, they called saying that it is almost done, and they are going to
> make sure nothing else is wrong with it, then I can pick her up...
>
> So all is good, and I pick her up. Same old problem, just not leaking oil
> this time. Didn't even make it home, and left me stranded on the side of
> a country road...
>
> They flatbed'ed it back into the shop, and with out even touching the
> truck, they said it needs a new engine.
>
> Now they are saying it is my responsibility, that even though they said it
> was fixed, it's my problem that it wasn't fixed correctly... In the end,
> the truck shouldn't have been released, but they did anyway, and driving
> it still broke, made it worse.
>
> Whose fault is it? And who should pay the bill?
>
> Oh, and where can I find METAL skidplates? The plastic one was the
> culprit of the problem in the first place...
>
> Thanks,,,
> Jessica
>
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-- -andyhttp://home.twcny.rr.com/andylevy/ --- andylevy@yahoo.com ------------------------------------------------------------- modesty, n.: Being comfortable that others will discover your greatness -------------------------------------------------------------
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