Kindly explain that your lawyer has told you to inquire about their
negligence in fixing your vehicle. If you were less than 100 miles away
(really up to 3000) and the problem was related then you definitely have a
leg to stand on. I'm no lawyer, but just by explaining NICELY that you
would prefer NOT to involve the Better Business Bureu, a lawsuit, and all
the time and hassle, that you would like them to stand behind there work.
At that point I would ask who the regional manager and the reginal Vice
President's name and numbers, per your attorney's request. The whole time
you need to be cool, calm, and collected. I would then place calls to the
Regional Manager and VP, send a WELL written call letter explaining the
situation and that this is the last opportunity for them to avoid a BBB
filing and Legal Arbitration.
Just my 2 cents,
Shawn
-----Original Message-----
From: owner-dakota-truck@BUFFNET.NET
[mailto:owner-dakota-truck@BUFFNET.NET]On Behalf Of Jessica Snyder
Sent: Wednesday, May 16, 2001 12:36 AM
To: dakota-truck@buffnet.net
Subject: Re: DML: Skidplates? Need help, bad dealer.
Talked to the Service Mgr, the Dealership Mgr, and also The Owner... All
said the same thing... basically nothing.
Jessica
>From: Andy Levy <andylevy@yahoo.com>
>Reply-To: dakota-truck@buffnet.net
>To: dakota-truck-moderator@bent.twistedbits.net
>Subject: Re: DML: Skidplates? Need help, bad dealer.
>Date: Wed, 16 May 2001 00:12:26 -0400
>
>The dealer turned the truck over to you, said it was fixed, and it actually
>wasn't? I'd say it's their responsibility - you paid for it to be fixed,
>they said it was fixed, and something (apparently) wasn't fixed.
>
>Now, if they can demonstrate that what's broken now wasn't broken before
>you took it in, they may have a leg to stand on. If it was broken when you
>first brought it to them, and they didn't repair it, that's their problem
>IMO.
>
>You may need to call DC customer service, but start with the Service
>Manager at your dealer, then ask to talk to the Regional Manager.
>
>Jessica Snyder wrote on Wednesday 16 May 2001 00:03:
>
> > Well,,, what started out to be a little oil leak, after a busy day of
> > off-roading, turned into a blown engine... or so they say...
> >
> > Took the truck in to be fixed, told service to "Make whatever repairs
>are
> > necessary to take the truck to Michigan, and make sure it is completely
> > fixed. I will pay for the repairs when she is finished..."
> >
> > Well, they called saying that it is almost done, and they are going to
> > make sure nothing else is wrong with it, then I can pick her up...
> >
> > So all is good, and I pick her up. Same old problem, just not leaking
>oil
> > this time. Didn't even make it home, and left me stranded on the side
>of
> > a country road...
> >
> > They flatbed'ed it back into the shop, and with out even touching the
> > truck, they said it needs a new engine.
> >
> > Now they are saying it is my responsibility, that even though they said
>it
> > was fixed, it's my problem that it wasn't fixed correctly... In the
>end,
> > the truck shouldn't have been released, but they did anyway, and driving
> > it still broke, made it worse.
> >
> > Whose fault is it? And who should pay the bill?
> >
> > Oh, and where can I find METAL skidplates? The plastic one was the
> > culprit of the problem in the first place...
> >
> > Thanks,,,
> > Jessica
> >
> > _________________________________________________________________
> > Get your FREE download of MSN Explorer at http://explorer.msn.com
> >
> >
>
>--
>-andy
>
>http://home.twcny.rr.com/andylevy/ --- andylevy@yahoo.com
>-------------------------------------------------------------
>modesty, n.:
> Being comfortable that others will discover your greatness
>-------------------------------------------------------------
_________________________________________________________________
Get your FREE download of MSN Explorer at http://explorer.msn.com
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 12:01:29 EDT