Re: Voided warranty? HELP

From: Josh Stolarz (josh@stolarz.org)
Date: Fri Dec 14 2001 - 18:16:56 EST


This is a reply I got from Chrsyler when I asked about a Dealer doing paint
work on a vehicle, the dealer said that any paint work done by the dealer
would void the paint dealer... This is Chrysler's respone, it goes along
with yours...

----- Original Message -----
From: <Reply_By_Link_Only@daimlerchrysler.com>
To: <josh@stolarz.org>
Sent: Monday, November 26, 2001 4:05 PM
Subject: Reply to DaimlerChrysler [#920246]

> Dear Josh:
>
> Thank you for your quick reply.
>
> As stated in the previous email. Changes that you might make to your
vehicle do not, by themselves, void the warranty. Cases where warranty is
voided normally involves a problem caused as a result of the modification.
Therefore, there is no way to verify if the dealer painting your vehicle
will void the warranty.
>
> Thank you again for your time.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
a need to respond to this, please visit us at our reply form (link provided
below). Our system is NOT able to accept any emails at this address.
> Robert Weaver
> Senior Staff Representative
> DaimlerChrysler Customer Assistance Center
>
>
> ******************************

"Jason Yates" <onebad4x4dak@yahoo.com> wrote in message
news:20011214142030.58862.qmail@web12402.mail.yahoo.com...
> I took my truck into the local dealer (just moved, so didn't
> know squat about 'em) to get a antifreeze leak repaired. I
> think it must be a waterpump or thermostat gasket--not sure and
> didn't have time to crawl around to look. I have an extended
> warranty (to 60K) so I just thought I'd let the Dodge take care
> of it. Well, first thing the service writer says to me when he
> sees my truck is that I've voided the warranty--I've got a two
> inch body lift, 32" tires, and a custom prerunner bumper, among
> other things, with nothing major done to the engine. I ended up
> leaving the truck with him, with him saying "we'll see what we
> can do" and "if its not covered, you'll owe $32.50 an hour" or
> whatever. I was naturally annoyed, so when I got home I called
> the Chrysler warranty customer service number. I did come out
> and tell them what I had done to the truck, but the customer
> service agent did say that simply running bigger tires voids the
> warranty! What?!? Can anybody help me defend my position that
> the things I've done to my truck should not void my warranty?
> Isn't there a law protecting my rights to alter my vehicle
> (within certain limits, of course)? Anybody know?
>
> Thanks!
>
>
> =====
> Later,
> JY
> Fairborn, OH '98 CC 5.2L 5spd 4x4 w/prerunner bumper
> Pics -- http://photos.yahoo.com/onebad4x4dak
>
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