That's right Jim. Tok my truck there for an attempted
servicing and the guy basically told me I was hearing
things when I talked to him on the phone. After going
there, the service manager and I rolled my driver side
window up and down at least ten times and it
clunked...he still said he couldn't hear it. The
clunking when going into reverse was
normal....although
he wouldn't get the keys to one of the Dakota's on the
lot to prove this to me. I took it there because I
worked in Glendora. Next day I took it to Long Beach
Dodge and at least got the window fixed...they said
the same thing on the reverse clunking.
--- jdharmon@earthlink.net wrote:
> Since we are venting a bit about poor service at
> dealers, in Southern
> California, I experienced some interesting fun at a
> dealership, Glendora
> Dodge. I took my Jeep Wrangler in to get the TPS
> checked and changed.
> Just a bit too busy to do it myself. After they
> drove it back up from
> the tech test drive, they tech was flying through
> the dealership. No
> big deal, but the Jeep just got the 3.5" lift but
> still had the
> 215/75R15 tires on it. Rather unstable. i
> mentioned that to the
> service manager, and he said you are right. Mind
> you, I know these
> people over the last 3 years through the DTOA and
> other Dodge stuff I
> have done. Parts is great usually, but service is
> marginal except in an
> emergency.
>
> Anyway. The next day, I hear a whistling under the
> hood. Check it out
> and the hose from the air box to the TB was ripped.
> Now I had actually
> checked it before I took it in and it was fine.
> When i took the part
> in, the service advisor (a.k.a. moron), tell the
> service manager that I
> am "alleging" the technician caused the damage.
> They said, we will
> check with the technician to see if he did this.
> Duh!?! What is the
> tech going to say, "Yeah, I ripped it and left it in
> there. I just
> didn't want to do anything about it. Too bad."? Of
> course the tech
> denied it. They just told me too bad, not their
> fault, go see parts for
> a replacement part.
>
> Now normally, I work with a lot of different dealers
> and know quite a
> few service and parts department managers. This was
> a first considering
> how much business and support I and the DTOA/DML
> have given Glendora
> Dodge over the years. Lesson? DO NOT GO TO
> GLENDORA DODGE for Service
> or in any way support them. not worth it. They
> will screw you big
> time.
>
> Just my opinion.
>
> Jim
>
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