> Ok' I understand a lot you guy's have had bad or shall I
> say unpleasant visits to one or more of these stores.
> Alot of these visits could have been better for you if the
> management team takes time to train the part-time az'ers
> better and that is just plain bad management, it hurts customer service,
> places a bad image of the store in the
> consumers eyes, and is not what we strive for!!!
> I am truly sorry that is happening in some of the stores,
> but please remember that is only a small % of the company's chain and we
> have a terrible time finding
> competent help.
> Yea we also have some truly crappy parts and yes we
> also have some very lousy brand names including our own
> lines of parts.
> But we also carry a growing number of better qaulity
> brands with more arriving soon. We also have a out of stock problem that we
> are trying to correct.
One or more? Shall I say every one, every time?
You are correct, poor training is poor management, but it goes back to
corporate policy-get the person who will work for the least amount of money.
Counter people are supposed to be there to help the customer. if they don't
know a bearing from a bulb, all they can do is take your money-and sometimes
I wonder about that.
And, it doesn't seem to be in a small % of stores-here we have people saying
the same thing nationwide! And the stories are identical, so it's not store
management, it's corporate policy!
yes, there are some crappy parts-also at crappy prices. I can find name
brand parts-not saying that makes them good-but better parts that I know
work-AND FIT at lower prices. Yes, many times I pay more. But, I get a
better part, with better service.
It is commendable they are trying to get better parts. But, what good are
they if I can't buy them-or should I say, you won't sell them to me? plus, I
have to tell the counter person what to do? my brother took two brake rotors
to the Zone to be turned. They were unuseable after they were turned! They
had excessive run-out, and the indide was not parallel to the outside.
Worse, they turned them too much-they were now too thin!
After all the work of putting them on, then taking them off, the guy at the
store said he shouldn't have had them turned. he told them they were not too
thin to be turned when they got them (my brother used to be an automotive
machinist). The counter guy said, 'too bad". My brother then talked to the
manager, and he said the same thing! When informed he would put the rotors
back on the vehicle, and when they broke and caused damage to the vehicle,
possibly causing an accident with possible injuries, the manager then called
the district office! They instructed him to replace the rotors, free of
charge. My brother offered to go half on it, but they said no. He then went
elsewhere and bought bearings.
As long as Auto Zone has this level of service with this attitude, things
will not change.
No offense intended, I'm sure they have many fine employees. Unfortunately,
I nor anyone I know have found one of them yet.
I'm done now! ;-)
Jon
STL MO
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