Hey Ron, I'll stand beside you on this one :o)
I used to only patronize Lappens Auto Parts, but unfortunately, once you
leave New England, you have to find something else (blasted Tennessee!). I
was having issues with my truck starting recently (I'm sure some of ya
remember that), and under Ron's suggestion, I headed down to AutoZone. Very
friendly staff, very helpful, and to date, I haven't had a problem with
anything I've gotten from them. I know this is not always the case. But
you win some, you lose some. Heck, I was even in there today picking up
some wax, and although they looked to be severely understaffed for the
customer load, they tried their best to take care of everyone.
I went to an Advance Auto Parts down the road a piece here and asked them to
test my battery and got a "deer in the headlights" look from the kid working
the counter - not to mention a comment of (when I asked them about my
starting problem) "these Dakotas are strange.. you want to go see Joe at
store XYZ on the other side of town... yep.. these Dodge truck things are
weird.. he might know... he drives one." What a wealth of knowledge that
trip was... *rolls eyes*
As Ron said, it's all in the training. You can have some of the best people
that will only have a clue if the time is given to teach them what they need
to know. I've been the "second-in-command" for most of the managers I've
worked under in retail, and when asked why things happen the way they do (or
don't) it's usually one thing. You need to train your staff. Period.
~ lora
-------------------------------------------------
Lora J. Knepper
AIM: Rebel39SPT Email: lora@mydodgedakota.com
www.mydodgedakota.com
-------------------------------------------------
'Rebel' - 1998 Dakota Sport, RC, Deep Amethyst, 2WD, 3.9L V6
Flowmaster Dual Exhaust, Mopar Bed Rails and Light Bar, KC
OffRoad Lights, Drop-In Liner, Custom Decals, Tinted Rear Window
Kenwood 10-CD Changer, CB Radio
""taylor9565"" <taylor9565@msn.com> wrote in message
news:000701c1d6a8$102fc360$0d709f40@computer...
>
> Ok' I understand a lot you guy's have had bad or shall I
> say unpleasant visits to one or more of these stores.
> Alot of these visits could have been better for you if the
> management team takes time to train the part-time az'ers
> better and that is just plain bad management, it hurts customer service,
> places a bad image of the store in the
> consumers eyes, and is not what we strive for!!!
> I am truly sorry that is happening in some of the stores,
> but please remember that is only a small % of the company's chain and we
> have a terrible time finding
> competent help.
> Yea we also have some truly crappy parts and yes we
> also have some very lousy brand names including our own
> lines of parts.
> But we also carry a growing number of better qaulity
> brands with more arriving soon. We also have a out of stock problem that
we
> are trying to correct.
> This will be the last of this subject from me unless asked a
> direct question by one of you guy's.
> It is not my intention to offend anyone just trying to figure out the
> problem.
> Ron-
> 2001 Dakota Sport R/C bright silver met
> http://www.twistedbits.net/WWWProfile/dakota/K12X33hlXkiTk
>
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 12:04:14 EDT