makes sense to me.
----- Original Message -----
From: Gary Hedlin <ghedlin@theramp.net>
To: <dakota-truck-moderator@bent.twistedbits.net>
Sent: Saturday, March 30, 2002 11:03 PM
Subject: DML: Why Some AZ's suck, and some don't
>
> I did a little research tonight.... I have a freind who works at Auto
Zone.
> I showed him a few of the posts you've guys put up, and he explained why
> some stores suck, and some don't...
>
> It all boils down to the regional managers, they make most of the general
> store operation decisions, and then report to coroprorate with their
"bottom
> lines" If corporate doesn't feel the regional manager is meeting the
> status-quo, they just hire a new one.
>
> The regional managers are kinda in two camps- the profitability camp and
the
> customer satisfaction camp. Each must report to headquarters with
> individual store profit reports and customer satisfaction reoprts. If a
> regional manager has a high profit margin, and a low customer service
> rating, corporate thinks he's doing a good job. But the weird thing is
if
> a regional manager has a marginal profit margin, but a good customer
service
> rating... well, thats good too.
>
> The problem is there is no deffinite "this is good and this is bad" You
> have different regional managers with different standards. The
> "bottom-line" managers will have employment policies that will hire under
> qualified employess for minimum wage just so the bottom line looks better.
> However the "customer service" managers will hire qualified people, who
know
> their stuff, in order to gain a good customer service standing. (these
> managers make more money for coroprate in the long run)
>
>
> ...So thats it in a nutshell.
>
>
>
>
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