Will the Chevy dealer release it? And what guarantee do you have that
the Dodge dealer will be any better? If this is a non-Dodge warranty,
you're likley to run into the same attitude from service writers no
matter which one you go to.
Brian Mingle wrote:
>
> Can I take my truck to a Dodge dealership, to prevent Stafford's
> Chevrolet from screwing me over? The transmission has been ordered, but
> no work has been done to the truck yet. Well, only tire rotation, which
> I did not authorize. The ONLY thing I authorized was the NYS inspection.
>
> Brian
>
> At 10:32 AM 8/3/02 -0400, you wrote:
>
>> Brian Mingle wrote:
>>
>>> Here's what has my blood boiling. All the work that is being done, is
>>> extended warranty work; However, the dealership is trying to charge
>>> me for the front end alignment it will need, once the new ball joints
>>> are in. This is cause and effect, and I don't feel that I should have
>>> to pay for the alignment, because it is caused by the ball joints
>>> being replaced, and I feel that it is part of the procedure to put
>>> the truck back to the way it should be. Am I wrong in thinking that?
>>
>>
>> No, you're completely right. Anytime the front suspension has to be
>> disassembled like that, you need to get the alignment at least
>> checked. It's part of the job. Replacing the balljoints should
>> DEFINITELY come with an alignment as part of the job.
>>
>>> They are also charging me for rotating the tires, which I didn't ask
>>> them to do because I was planning on buying new tires in a couple of
>>> months.
>>
>>
>> They can't charge you for work you didn't ask for and authorize. Look
>> over the paper(s) you signed when you dropped the truck off and figure
>> out what fine print you may have agreed to. For example, when I
>> dropped mine off almost 2 years ago for the ping, I was still under
>> the original warranty and signing the paper gave them license to
>> perform ANY warranty work without my further consent. Anything I
>> would have had to pay for out of pocket they'd call me, but warranty
>> items they just do.
>>
>>> The left front tire has a weird spot on the inside, hence the inside
>>> tire wear question I asked about a couple of weeks ago, so they took
>>> it upon themselves to rotate the tires, and now want to charge me for
>>> doing so.
>>
>>
>> If they're wearing unevenly, that's a sign of bad alignment, and you
>> need to replace the tires AND fix the alignment at the same time.
>> Since you've got a 4x4, plan on replacing them all, not just the worn
>> ones.
>>
>>> Can they do this and charge me for it? Last, but not least, they are
>>> also charging me for all the fluids, cleaning solutions, ect. Is this
>>> standard operating procedures on extended warranty work?
>>
>>
>> If fluids need to be replaced as part of a repair (as in, the
>> transmission needs repair), this is typically part of the cost of the
>> repair. Now, if you're dealing with a Dodge dealer under the Dodge
>> warranty, everything's usually OK, as Dodge pays a standard rate for
>> these repairs. AIR, however, you've got a 3rd-party warranty and
>> bought from a Chevy dealer. So it sounds like the dealer is padding
>> the bill here, which will be submitted to the warranty company, and
>> they'll get tons of extra money out of the deal.
>
>
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 12:05:11 EDT