Can I take my truck to a Dodge dealership, to prevent Stafford's Chevrolet
from screwing me over? The transmission has been ordered, but no work has
been done to the truck yet. Well, only tire rotation, which I did not
authorize. The ONLY thing I authorized was the NYS inspection.
Brian
At 10:32 AM 8/3/02 -0400, you wrote:
>Brian Mingle wrote:
>
>>Here's what has my blood boiling. All the work that is being done, is
>>extended warranty work; However, the dealership is trying to charge me
>>for the front end alignment it will need, once the new ball joints are
>>in. This is cause and effect, and I don't feel that I should have to pay
>>for the alignment, because it is caused by the ball joints being
>>replaced, and I feel that it is part of the procedure to put the truck
>>back to the way it should be. Am I wrong in thinking that?
>
>No, you're completely right. Anytime the front suspension has to be
>disassembled like that, you need to get the alignment at least
>checked. It's part of the job. Replacing the balljoints should
>DEFINITELY come with an alignment as part of the job.
>
>>They are also charging me for rotating the tires, which I didn't ask them
>>to do because I was planning on buying new tires in a couple of months.
>
>They can't charge you for work you didn't ask for and authorize. Look over
>the paper(s) you signed when you dropped the truck off and figure out what
>fine print you may have agreed to. For example, when I dropped mine off
>almost 2 years ago for the ping, I was still under the original warranty
>and signing the paper gave them license to perform ANY warranty work
>without my further consent. Anything I would have had to pay for out of
>pocket they'd call me, but warranty items they just do.
>
>>The left front tire has a weird spot on the inside, hence the inside tire
>>wear question I asked about a couple of weeks ago, so they took it upon
>>themselves to rotate the tires, and now want to charge me for doing so.
>
>If they're wearing unevenly, that's a sign of bad alignment, and you need
>to replace the tires AND fix the alignment at the same time. Since you've
>got a 4x4, plan on replacing them all, not just the worn ones.
>
>>Can they do this and charge me for it? Last, but not least, they are also
>>charging me for all the fluids, cleaning solutions, ect. Is this standard
>>operating procedures on extended warranty work?
>
>If fluids need to be replaced as part of a repair (as in, the transmission
>needs repair), this is typically part of the cost of the repair. Now, if
>you're dealing with a Dodge dealer under the Dodge warranty, everything's
>usually OK, as Dodge pays a standard rate for these repairs. AIR,
>however, you've got a 3rd-party warranty and bought from a Chevy
>dealer. So it sounds like the dealer is padding the bill here, which will
>be submitted to the warranty company, and they'll get tons of extra money
>out of the deal.
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