Check with a lawyer. Some states have a law that requires customer approval
for any repairs over a set amount. This keeps them from giving a quote then
padding the price with out your knowledge.
Jerry Lee
1998 Dakota Regular Cab Deep Amethyst
3.9L 5 spd. Tonneau Cover (soft)
Lund Backdraft Rear Spoiler
> >>> Here's what has my blood boiling. All the work that is being done, is
> >>> extended warranty work; However, the dealership is trying to charge
> >>> me for the front end alignment it will need, once the new ball joints
> >>> are in. This is cause and effect, and I don't feel that I should have
> >>> to pay for the alignment, because it is caused by the ball joints
> >>> being replaced, and I feel that it is part of the procedure to put
> >>> the truck back to the way it should be. Am I wrong in thinking that?
> >>
> >>
> >> No, you're completely right. Anytime the front suspension has to be
> >> disassembled like that, you need to get the alignment at least
> >> checked. It's part of the job. Replacing the balljoints should
> >> DEFINITELY come with an alignment as part of the job.
> >>
> >>> They are also charging me for rotating the tires, which I didn't ask
> >>> them to do because I was planning on buying new tires in a couple of
> >>> months.
> >>
> >>
> >> They can't charge you for work you didn't ask for and authorize. Look
> >> over the paper(s) you signed when you dropped the truck off and figure
> >> out what fine print you may have agreed to. For example, when I
> >> dropped mine off almost 2 years ago for the ping, I was still under
> >> the original warranty and signing the paper gave them license to
> >> perform ANY warranty work without my further consent. Anything I
> >> would have had to pay for out of pocket they'd call me, but warranty
> >> items they just do.
> >>
> >>> The left front tire has a weird spot on the inside, hence the inside
> >>> tire wear question I asked about a couple of weeks ago, so they took
> >>> it upon themselves to rotate the tires, and now want to charge me for
> >>> doing so.
> >>
> >>
> >> If they're wearing unevenly, that's a sign of bad alignment, and you
> >> need to replace the tires AND fix the alignment at the same time.
> >> Since you've got a 4x4, plan on replacing them all, not just the worn
> >> ones.
> >>
> >>> Can they do this and charge me for it? Last, but not least, they are
> >>> also charging me for all the fluids, cleaning solutions, ect. Is this
> >>> standard operating procedures on extended warranty work?
> >>
> >>
> >> If fluids need to be replaced as part of a repair (as in, the
> >> transmission needs repair), this is typically part of the cost of the
> >> repair. Now, if you're dealing with a Dodge dealer under the Dodge
> >> warranty, everything's usually OK, as Dodge pays a standard rate for
> >> these repairs. AIR, however, you've got a 3rd-party warranty and
> >> bought from a Chevy dealer. So it sounds like the dealer is padding
> >> the bill here, which will be submitted to the warranty company, and
> >> they'll get tons of extra money out of the deal.
> >
> >
>
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 12:05:11 EDT