Andy,
You hit the nail on the head. I never ever have mad a complaint to anything
on the drivetrain until this happend. It was just stupid stuff to do with
trim (must have gone through that part of the factory on a friday). I was
getting a really bad problem after idle after they flashed it (would try to
stall) but the flashes fixed it but they made a new problem that the truck
idles (more vibrates) when at idle when the a/c is off. They are lost on
that one. The worst part of it they ague that since the mileage is a
estimate by the govermant it can vary. Of course my argument always is that
the mileage was good until x date and there was a flash on it. after that is
was hosed.
Jeff Durling
'01 4x2 QC SLT+
----- Original Message -----
From: "andy levy" <andylevy@yahoo.com>
To: <dakota-truck-moderator@bent.twistedbits.net>
Sent: Sunday, August 11, 2002 3:34 PM
Subject: Re: DML: Poor Mileage
>
> Tubamirbls@aol.com wrote:
> > Jeff
> > When I complained about excessive pinging the dealer made an engine
> > computer change based upon a Chrysler Service Bulletin that directs them
to
> > make such when a customer makes this complaint, or at least that's what
the
> > svs writer told me when I came back to get my truck. There were no
calls or
> > approval requests made to me. The change definitely worked as the ping
is
> > gone except for very hard pulls and that's fine with me. I don't notice
an
> > appreciable change in performance and no change in mileage. They
applied a
> > Daimler/Chrysler sticker to the cross body radiator frame describing the
code
> > change they made.
>
> Sounds like par for the course, as long as you're under warranty.
> However, Jeff never made this complaint to the dealer as I recall.
>
> > So far as federally-mandated recalls are concerned, I know that on
> > previous vehicles upon bringing it in for service the computer to the
> > manufacturer is checked and if no dealer has shown that the recall has
been
> > done they do it whether you ask for it or not.
>
> Recalls are different from service bulletins (TSBs).
>
> > Whatever was done in your case has left you with a significant drop
in
> > mileage and I think you need to focus on that complaint and not be so
> > concerned over the fact that they took some unilateral action, albeit
without
> > your prior approval, that has now resulted in this big increase in gas
> > consumption. It's possible they may have to return your engine computer
to
> > its previous (original) setting in order to handle your complaint, and
if
> > that becomes the outconme, I seem to hear you saying that would be fine
with
> > you. You may have more luck just being a customer who complains about
> > vehicle performance than to go in and try to pre-diagnose things, make
> > demands, and in effect tell them how to do their job.
>
> The dealer won't and can't restore the PCM to the original
> configuration. They are not permitted to "un-flash" it. I don't even
> know if that's possible. And I was told by the dealer when the same
> happened to me that A) only the most recent program can be applied and
> B) any new PCM coming from the factory will already have it, so a swap
> is pointless.
>
>
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