Chrysler Problems with Taking care of the Customer in Dakota Comp laints

From: Stlaurent Mr Steven (STLAURENTS@MCTSSA.USMC.MIL)
Date: Tue Dec 31 2002 - 14:07:16 EST


I know many folks had complained about this trying to get there Dakotas
fixed. However, it was shame on Chrysler for not looking after the
customer, which does have the highest loyalty rating.

I have a suspicion that going to change next at Chrysler Division. The
division is now return to "BLACK INK" vice Shrempp spending spree (a kid in
a candy store) during the first year.

Looking Dieter, I would expect to see more changes in the next couple of
years.
--------------------------------------
Steven St.Laurent
C4I System Engineer
Engineering Branch, PSD, MCTSSA
MARCORSYSCOM, U.S. Marine Corps
Office (760) 725-2506 (DSN Prefix: 365)
<SNIP>HISTORY TIDBITS: The discoverer of Egypt was
a woman by the name of Egyptus, daughter of Ham, son
of Noah. She discover while it was still under a level of water.
Maybe her discover was based on the Sphinx (dedicated to
Cain son of Adam). Pharaoh, son of Egyptus, was its first
ruling king."<SNIP>

-----Original Message-----
From: Jeff Durling [mailto:jdurling@directvinternet.com]
Sent: Tuesday, December 31, 2002 10:45 AM
To: dakota-truck@dakota-truck.net
Subject: RE: DML: Inside SVT's new Lightning Bolt Truck - QA?

DC needs to fix the problems in their dealer network and support the
customer. Without getting into detail that's why I don't have my '01 QC
anymore. Loved the truck and miss it though.

Jeff Durling

-----Original Message-----
From: owner-dakota-truck@bent.twistedbits.net
[mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of Stlaurent
Mr Steven
Sent: Tuesday, December 31, 2002 9:14 AM
To: 'dakota-truck@dakota-truck.net'
Subject: RE: DML: Inside SVT's new Lightning Bolt Truck - QA?

The weld on mine Astro van (GM Junk) are just as bad. Misfitting of
parts,
irregular gapping of body skins and so forth.

Ford is trying to enact the QA through various departments after ridding
Nasser. Ford Jr. is trying to bring back the initial goal of Ford - QA
is
number one.

Though, I had to laugh at that statement knowing that DaimlerChrylser
effort
is rolling like a snowball down a big hill, only getting bigger and
bigger
with QA. I am totally satisfied with the initial QA of the vehicle
after
inspecting everything. Yes Jon! DC has done a lot since it take over
with
the newer vehicle.

--------------------------------------
Steven St.Laurent
C4I System Engineer
Engineering Branch, PSD, MCTSSA
MARCORSYSCOM, U.S. Marine Corps
Office (760) 725-2506 (DSN Prefix: 365)
<SNIP>HISTORY TIDBITS: The discoverer of Egypt was
a woman by the name of Egyptus, daughter of Ham, son
of Noah. She discover while it was still under a level of water.
Maybe her discover was based on the Sphinx (dedicated to
Cain son of Adam). Pharaoh, son of Egyptus, was its first
ruling king."<SNIP>



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