Aaron Wyse wrote:
>
> ----- Original Message -----
> From: "sincityrt" <sincityrt@dakota-durango.com>
> To: <dakota-truck@dakota-truck.net>
> Sent: Wednesday, January 07, 2004 7:44 PM
> Subject: Re: DML: Warranty Trouble with Supercharger and other mods?
>
>
>
>>Good luck... I fought with Daimler-Chrysler for over a month with my truck
>>after the transmission went south. The local dealership had worked on it
>
> in
>
>>6/03 due to problems with the CC driveshaft vibration issue (trans rear
>
> seal
>
>>popped), and then in 9/03 the driveshaft U-joint failed while driving down
>>the highway and tore apart the overdrive unit of my transmission. My mods
>>list was the same for the 6/03 repair as it was for the 9/03 repair, but
>>suddenly the dealership and everyone at Daimler-Chrysler started treating
>
> me
>
>>like I had a communicable disease. Daimler-Chrysler denied the repairs,
>>cancelled my extended warranty completely, won't refund me a dime (claims
>>they took the 6/03 repair that they think shouldn't have been done under
>>warranty out of the balance, plus fees/etc), won't listen to my
>
> complaints,
>
>>and won't tell me any information about why this all happened except for
>>saying "your vehicle was modified".
>>
>>To this day I still can't even get anybody at Daimler-Chrysler to put any
>
> of
>
>>that in writing. Their verbal answer to my requests for documentation is
>>"Your warranty contract states that you must be 100% factory stock for
>>warranty repairs - you should have known better than to modify your
>
> vehicle,
>
>>so we don't have to send you any paperwork".
>>
>>- Steve
>>http://www.dakota-durango.com
>
>
> If they are avoiding putting anything in writing it's for a reason.. mainly
> sidestepping the issue..
> I would assume that if they were in the right, they wouldn't have a problem
> with stating exactly what modifications you have that are voiding the
> warranty. Plus, they would want to have thier written statement entered
> into thier computer attached to your VIN..
They already have. DC says it's in the contract that already exists
that any mod will void it. One just has to read this contract and see
if that's actually in it.
Dodge sent me 2 or 3 offers for an extended warranty/service contract.
As they provided no information in the mailing as to how I could get my
hands *on* this contract, I passed - I won't buy it if I can't read it
first. To do so would be foolish.
-- -andyhttp://home.twcny.rr.com/andylevy/dakota - andy-dml@levyclan.us -------------------------------------------- "Whatever Adam does, do the opposite and you'll be fine" -Bob Tom --------------------------------------------
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