----- Original Message -----
From: "sincityrt" <sincityrt@dakota-durango.com>
To: <dakota-truck@dakota-truck.net>
Sent: Wednesday, January 07, 2004 7:44 PM
Subject: Re: DML: Warranty Trouble with Supercharger and other mods?
>
> Good luck... I fought with Daimler-Chrysler for over a month with my truck
> after the transmission went south. The local dealership had worked on it
in
> 6/03 due to problems with the CC driveshaft vibration issue (trans rear
seal
> popped), and then in 9/03 the driveshaft U-joint failed while driving down
> the highway and tore apart the overdrive unit of my transmission. My mods
> list was the same for the 6/03 repair as it was for the 9/03 repair, but
> suddenly the dealership and everyone at Daimler-Chrysler started treating
me
> like I had a communicable disease. Daimler-Chrysler denied the repairs,
> cancelled my extended warranty completely, won't refund me a dime (claims
> they took the 6/03 repair that they think shouldn't have been done under
> warranty out of the balance, plus fees/etc), won't listen to my
complaints,
> and won't tell me any information about why this all happened except for
> saying "your vehicle was modified".
>
> To this day I still can't even get anybody at Daimler-Chrysler to put any
of
> that in writing. Their verbal answer to my requests for documentation is
> "Your warranty contract states that you must be 100% factory stock for
> warranty repairs - you should have known better than to modify your
vehicle,
> so we don't have to send you any paperwork".
>
> - Steve
> http://www.dakota-durango.com
If they are avoiding putting anything in writing it's for a reason.. mainly
sidestepping the issue..
I would assume that if they were in the right, they wouldn't have a problem
with stating exactly what modifications you have that are voiding the
warranty. Plus, they would want to have thier written statement entered
into thier computer attached to your VIN.. Otherwise.. couldn't you simply
discuss it with another dealership.
Aaron Wyse
This archive was generated by hypermail 2b29 : Sun Feb 01 2004 - 16:29:49 EST