On Thu, 8 Jan 2004 08:57:04 -0600, Josh Battles
<jbattles@bankfinancial.com> wrote:
>
> ""Pindell, Timothy"" <TPindell@OTTERBEIN.EDU> wrote in message
>>
>> Hey fellas:
>> I have a more general question. Upon whom does the burden of proof lie
>> when making a claim against the warranty? Does the user have to prove
> that
>> there was a fault in the hardware, or does the dealer have to prove that
> the
>> user did something wrong?
>
> I've never had anything contested before, but I'm pretty sure that you're
> right on both accounts. The dealer tries to prove the failure was caused
> by
> the aftermarket and the owner (you) tries to prove that the part just
> failed
> because it was due or it was junk anyway.
>
>> Please forgive my ignorance-I've never owned a vehicle made before
> 1989.
>> My spousal-unit has a trouble-free 98 Stratus ES. It's hers and she
> reminds
>> me of that everytime I lay an eyeball on it. =] She knows me too well.
>> I've never had any warranty claims on any vehicle I own / maintain so I
> know
>> little of the process.
>
> Never had any warranty claims? Wow. I've had all sorts of stuff done
> under
> warranty... trim pieces breaking, wheel bearing, ball joints,
> transmission,
> driveshaft, the list goes on... I'm modified as well, and the dealer
> told
> me all that mattered was that when they plugged their scantool in was
> that
> it had to be a dodge program in the computer.
>
> The dealership I go to has been excellent though, (plus, they're VERY
> heavy
> into racing and love to help others) they lowered my truck (they were the
> cheapest priced) and even helped me figure out my alignment to get the
> most
> performance out of the drop while preserving tire wear.... I've got 1.5
> degrees of negative camber on my front wheels and no tire wear issues at
> all...they wear nice and even. :-)
>
I picked up my 03 back in late April. I blew up a synchro in manual tranny
about 5,000 miles later. I took it to the dealer, told them "grinds when
shifting into 5th gear". The swapped out the tranny with a brand new one.
No questions asked. I was shocked. I really thought they were gonna give me
trouble about it. Maybe they just didn't know enough about tranny's there.
-- -Droo
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