Re: OT: Customer Mistreatment

From: Jon (jonsdak@adelphia.net)
Date: Sat Jul 03 2004 - 13:21:31 EDT


That is some absolutely serious stuff there.

I especially like the online admission of guilt. It would be very, very
easy to see if the owner of the shop actually wrote that, too, so I see a
lawsuit, and better, one that will win.

-Jon
"Terrible Tom" <SilverEightynine@aol.com> wrote in message
news:40E658D8.5010905@aol.com...
>
> Kyle Vanditmars wrote:
> > On Fri, 02 Jul 2004 15:18:14 -0400, Josh Battles wrote:
> >
> >
> >>Came across this thread on a forum that I frequent and thought it was
> >>relevant.
> >>
> >>http://tinyurl.com/2hhbx
> >
> >
> > I always say that I feel like I need a shower any time I take my truck
to
> > a shop and leave it there to be fixed.
> >
> > Can't... get... clean...! ;)
> >
> > Just another reason that I do as much of my own work as I possibly can.
>
> This reminds me of something that happened to my buddy. He had a 1998
> Ford Contour SVT model. For those who don't know what the Contour SVT
> is - its a high output version of the regular Ford Contour, made by
> Ford's Special Vheical Team - same guys that do the Lightening and the
> Cobra mustang. Engine is more powerful, stick shift, leather, sport body
> ground effects kit, special wheels and badges. Nice car. One day my
> buddys girlfriend was getting into the car, and the driver side front
> coil spring failed. It litterally broke in two. Turns out the Contour
> was under a RECALL for that problem happening. He takes the car into a
> dealer - after CALLING and having the dealer confirm that the SVT
> Contour was part of the recall. Gets the car towed there - then the
> dealer says "oops its not covered"
>
> At this point I took it upon myself to do some foot work. I called
> several dealers, both here in wisconsin and down in chicago. The
> dealers DID confirm that for some reason the SVT model of the Contour
> was NOT included in the recall. Even though they are the same damned car
> with the same damned springs. The dealer says "oops" and tells him it
> will be a few hundrid bucks to repair. My buddy is raging inside but
> keeping his cool at the showroom. He argues with the guy for a while
> and they wont even give him the keys. They want him to pay the towing
> charge from when they came to pick up the car! My buddy gets real
> pissed and leaves the dealer before he gets arrested for beating someone
> up, and peels outta the drive way lighting up the tires on his other car
> (1987 Nissan 300ZX). After several more phone calls and threatening
> the dealer, they agreed to town the car back to my bud's house - at no
> charge. However the car arrived with damage to the body kit. Tow truck
> screwed it up when loading the car up. I ended up getting the coils for
> him at a good deal and I went down to chicago and helped him change the
> coils out.
>
> I hate dealers.
>
> --
> --------------------------------------------------------------
> ***** Countdown to 2004 DML BBQ (18) Days Left! *****
>
> Terrible Tom -- AIM & Yahoo Name: SilverEightynine
> http://members.aol.com/silvereightynine/
>



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