RE: Got the truck back, need help understanding what the dealer did (long)

From: Bernd D. Ratsch (fasstdak@hotmail.com)
Date: Fri Oct 22 2004 - 06:49:51 EDT


5161549AA = The actual differential assembly

If you want to find out what all was done, ask the service writer for a copy
of the actual work order (R/O)...and a copy of the front and back of it.
For warranty (or any other work), we are required to write down what we
found, the part and part number, and any pertinent information on the
warranty repair (if we don't, DC won't pay for the warranty work). The back
of the R/O is the most important part as the tech notes will be there. The
front will have the "complaint, cause, and correction" information.

There have been some later model 9.25" differentials that are coming apart
prematurely (or just wearing out prematurely) and this may have been the
cause.

Again, go back to the dealership and request a copy of the actual work order
(front and back) - it's your right. I'll run all the numbers for you.

- Bernd

 

-----Original Message-----
From: owner-dakota-truck@bent.twistedbits.net
[mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of andy levy
Sent: Thursday, October 21, 2004 6:48 PM
To: dakota-truck-moderator@bent.twistedbits.net
Subject: DML: Got the truck back, need help understanding what the dealer
did (long)

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Backstory, since the DML's been wonky: Took my truck into the dealer
Wednesday for a routine diff fluid change, front & rear. They called about
2 1/2 hours later and said "we have to keep it overnight to get parts, it's
not driveable, the rear diff is bad." I pressed for more details, but the
best I could get was a bad bearing & housing. Huh?

Picked the truck up tonight, and they still couldn't tell me *what* was
replaced, exactly. I leafed through the 1/4" stack of papers they needed 20
minutes to find, but didn't get copies to bring home (I may go back for
these). I only have the receipt with everything listed. My original
service writer wasn't in today, so people had to "figure out"
what was going on from what was on the papers they had.

Here's the full list of what was done for the rear end ('03 3.92 9.25" LSD):
Customer Reports: SERVICE THE FRT AND REAR DIFFS Corrected by XXXXXXXX: (11)
Work performed by (person's name) (178) Corrected by XXXXXXXX:
Work performed by (person's name) (178)
Installed 501347AA :SEALANT: RTV Qty: 1
Installed 3723149 :BEARING: DIFFERENTIAL Qty: 2 Installed 5161549AA (FP)
:DIFFERNTL: DIFFERENTIAL Qty: 1 Installed 3723149 :CUP: DIFFERENTIAL SIDE
BEARING Qty: 2 Installed 5161549AA :LUBRICANT: AXLE Qty: 4 UPON INSPECTION
OF REAR END FOUND CLUTCHES COMING APART-TECH REPLACED BEARINGS

All under warranty. The truck sounds no different from before, and I was
told at the dealer that I didn't have to go through the usual rear-end-gear
break-in process, but that guy seemed really confused by most of what I
asked him.

I called Mike on my way home to see what he could make of the descriptions.
The 5XXXXXXAA p/ns came up empty on his web searches, the 3XXXXXX p/ns he
found.

Questions:
* Is that rear axle fluid LSD-compatible? I'm guessing yes, just want to
check.
* What exactly is 5161549AA? On the papers I only got to see, I saw it
having a price of something like $500 (the whole job ran close to $900 from
what I could tell).
* Any clues as to what would have required this much be replaced?
* Bernd (or anyone else w/ dealer access), if I send you my VIN and the R/O
number from the writeup, can you check the Dodge supercomputer and get a
bead on what *really* happened?

Confused right now...I really should try to get the rest of those papers I
guess.
- --
- -andy

http://home.rochester.rr.com/alevy/dakota - andy-dml@levyclan.us
- --------------------------------------------
"Whatever Adam does, do the opposite and you'll be fine"
        -Bob Tom
- --------------------------------------------
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