RE: RE: Got the truck back, need help understanding what the dealer did (long)

From: andylevy@yahoo.com
Date: Fri Oct 22 2004 - 13:38:32 EDT


OK, so if they replaced the gears entirely, I should probably be driving per
the usual "break in" procedures, right?

I was told I didn't have to. Maybe I don't need the R/O...I'll drive up there
after work tonight and get copies of ALL the papers. I'm really starting to
wonder just what they did.

In article <BAY9-DAV24Z14eBa1kg00001dbd@hotmail.com>, fasstdak@hotmail.com
("Bernd D. Ratsch") writes:
>
>
> It's the actual unit - gears/spiders/housing.
>
> - Bernd
>
> -----Original Message-----
> From: owner-dakota-truck@bent.twistedbits.net
> [mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of Andy Levy
> Sent: Friday, October 22, 2004 8:18 AM
> To: dakota-truck@dakota-truck.net
> Subject: Re: DML: RE: Got the truck back, need help understanding what the
> dealer did (long)
>
>
> Thanks Bernd. What exactly comprises the differential assembly? Just now
> many new parts do I have in there?
>
> Left the R/O number at home, I guess I'll have to wait till Monday to get
> the documentation. One of the service writers I talked to said she'd seen
> "another truck" in with a similar problem, but didn't know the model or
> year. "My" service writer had yesterday off, and no one really was able to
> give me any information (or even understood what had been done), apparently
> they lost the secret decoder ring my writer had used on the papers.
>
> On Fri, 22 Oct 2004 05:49:51 -0500, Bernd D. Ratsch <fasstdak@hotmail.com>
> wrote:
> >
> >
> > 5161549AA = The actual differential assembly
> >
> > If you want to find out what all was done, ask the service writer for
> > a copy of the actual work order (R/O)...and a copy of the front and back
> of it.
> > For warranty (or any other work), we are required to write down what
> > we found, the part and part number, and any pertinent information on
> > the warranty repair (if we don't, DC won't pay for the warranty work).
> > The back of the R/O is the most important part as the tech notes will
> > be there. The front will have the "complaint, cause, and correction"
> information.
> >
> > There have been some later model 9.25" differentials that are coming
> > apart prematurely (or just wearing out prematurely) and this may have
> > been the cause.
> >
> > Again, go back to the dealership and request a copy of the actual work
> > order (front and back) - it's your right. I'll run all the numbers for
> you.
> >
> > - Bernd
> >
> > -----Original Message-----
> > From: owner-dakota-truck@bent.twistedbits.net
> > [mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of andy
> > levy
> > Sent: Thursday, October 21, 2004 6:48 PM
> > To: dakota-truck-moderator@bent.twistedbits.net
> > Subject: DML: Got the truck back, need help understanding what the
> > dealer did (long)
> >
> > -----BEGIN PGP SIGNED MESSAGE-----
> > Hash: SHA1
> >
> > Backstory, since the DML's been wonky: Took my truck into the dealer
> > Wednesday for a routine diff fluid change, front & rear. They called
> > about
> > 2 1/2 hours later and said "we have to keep it overnight to get parts,
> > it's not driveable, the rear diff is bad." I pressed for more
> > details, but the best I could get was a bad bearing & housing. Huh?
> >
> > Picked the truck up tonight, and they still couldn't tell me *what*
> > was replaced, exactly. I leafed through the 1/4" stack of papers they
> > needed 20 minutes to find, but didn't get copies to bring home (I may
> > go back for these). I only have the receipt with everything listed.
> > My original service writer wasn't in today, so people had to "figure out"
> > what was going on from what was on the papers they had.
> >
> > Here's the full list of what was done for the rear end ('03 3.92 9.25"
> LSD):
> > Customer Reports: SERVICE THE FRT AND REAR DIFFS Corrected by
> > XXXXXXXX: (11) Work performed by (person's name) (178) Corrected by
> XXXXXXXX:
> > Work performed by (person's name) (178) Installed 501347AA :SEALANT:
> > RTV Qty: 1 Installed 3723149 :BEARING: DIFFERENTIAL Qty: 2 Installed
> > 5161549AA (FP)
> > :DIFFERNTL: DIFFERENTIAL Qty: 1 Installed 3723149 :CUP: DIFFERENTIAL
> > SIDE BEARING Qty: 2 Installed 5161549AA :LUBRICANT: AXLE Qty: 4 UPON
> > INSPECTION OF REAR END FOUND CLUTCHES COMING APART-TECH REPLACED
> > BEARINGS
> >
> > All under warranty. The truck sounds no different from before, and I
> > was told at the dealer that I didn't have to go through the usual
> > rear-end-gear break-in process, but that guy seemed really confused by
> > most of what I asked him.
> >
> > I called Mike on my way home to see what he could make of the
> descriptions.
> > The 5XXXXXXAA p/ns came up empty on his web searches, the 3XXXXXX p/ns
> > he found.
> >
> > Questions:
> > * Is that rear axle fluid LSD-compatible? I'm guessing yes, just want
> > to check.
> > * What exactly is 5161549AA? On the papers I only got to see, I saw
> > it having a price of something like $500 (the whole job ran close to
> > $900 from what I could tell).
> > * Any clues as to what would have required this much be replaced?
> > * Bernd (or anyone else w/ dealer access), if I send you my VIN and
> > the R/O number from the writeup, can you check the Dodge supercomputer
> > and get a bead on what *really* happened?
> >
> > Confused right now...I really should try to get the rest of those
> > papers I guess.
> > - --
> > - -andy
> >
> > http://home.rochester.rr.com/alevy/dakota - andy-dml@levyclan.us
> > - --------------------------------------------
> > "Whatever Adam does, do the opposite and you'll be fine"
> > -Bob Tom
> > - --------------------------------------------
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