A letter to the Owner of the dealership concerning poor service procedures
may bring some compensation.
Jim Knox, 91 Dak
----- Original Message -----
From: "andy levy" <andy-dml@levyclan.us>
To: <dakota-truck-moderator@bent.twistedbits.net>
Sent: Saturday, November 06, 2004 12:05 PM
Subject: Re: DML: Frontend vibration now at the dealer update
>
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> On 11/6/2004 10:32 AM, ffastje wrote:
> |
> | ffastje wrote:
> |
> |>
> |> Well i dropped off the truck at 7:00am central time on Friday.I did
> |> not receive a call till i called them at 2:00pm. They say well we got
> |> a u joint problem were waiting for the parts looks like the warranty
> |> is going to cover it. They say need to put it in and see if that
> |> solves the vibration.So it should be done Friday they say we'll call
> |> when its done
> |> they close at 6:00pm no call. So I call today there open and I get
> |> voice mail.Just to make me a little more pissed about dealing with the
> |> dealer.
> |> I just found out while writing this email my grandmother who was
> |> battling ms for the last 12 years passed away and the service is
> |> Monday and i don't know if I'll have a truck to get there about 1 hour
> |> away.The wifes car is kinda old so we don't like to drive it to far
> |> from home
> |> may have to rent a car.
> |
> | I just got off the phone with them it was done the service adviser says
> | i don't know why they didn't call you now i have no way to go get it.
> | My wife is at scouting university till 3:00pm. my Buddy seems to not be
> | home now.at least its done.
>
> So it's not just my "preferred" dealer that pulls this stunt ("oh, it
> was done 3 hours ago, I don't know why you didn't get a call...")? I
> would have asked the service adviser how he would be putting me on the
> road that day.
>
> - --
> - -andy
>
> http://home.rochester.rr.com/alevy/dakota - andy-dml@levyclan.us
> - --------------------------------------------
> "Whatever Adam does, do the opposite and you'll be fine"
> -Bob Tom
> - --------------------------------------------
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