I really feel really sorry for ya. You should make a polite but assertive 1
page letter describing your problems to ma mopar. In this letter tell them you
want a full refund or the vehicle replaced with a new one. *And* an
investigation into why this dealership has performed so poorly.
BTW, the address is CHRYSLER CUSTOMER CENTER
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
(ph) (800)992-1997
Dr. Pat
----------
>From: "Densteadt, James" <james.densteadt@eds.com>
>To: dakota-truck@buffnet.net
>Subject: DML: Where do I turn?
>Date: Wed, Mar 10, 1999, 4:07 PM
>
> Ok, so here I am again! The fifth windshield has been put in my truck.
> Only this time I was told an engineer was going to inspect my truck first.
> Well the district manager in this area(Flint) told me that no engineer
> looked at it this time, but if it happened again he would personally inspect
> it. Why do I feel I'm getting the run around. Then to top it all
> off......I had Milosh dodge in Lake Orion plug one tire that had a screw in
> it and put the spare back where it belongs. Well when I get the truck back
> home I notice on the invoice that the tire could not be plugged.....well
> that's all fine and dandy...but then I think, did they put the bad tire and
> rim in the back or back underneath? I look and it's no where to be
> found....call the dealer and the service manager says....."my tech said it
> was in the back when he finished, and there's not much I can do about it,
> maybe someone stole it at your home." Com'on, that is the most retarded
> thing I have ever heard.......first off who in their right mind is going to
> steal one rim and bad tire?????? Milosh dodge has been the worst experience
> yet with DC. Is it just me or am I getting the worst customer service
> everywhere I go? The thought has actually crossed my mind to go back to GM
> products just for the service.....don't hate me! I've been a nice guy till
> now, but it's been almost a year and I can't take it anymore! So, in light
> of my situation, does anybody know who to contact that can help me resolve
> this issue....you know......the BBB, a lawyer, channel 4, Jack
> Kevorkian????????
>
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