It's ironic because on the inside of there "pamphlets" where they put your
service records/receipts in each time you cash out, "#1 PRIORITY- CUSTOMER
SATISFACTION" is printing boldly. I have just spoken to the body shop, they
said they would paint it body color for $125. For about double that price I
can get a new bumper cover. Of course, I didn't accept and talked to the
General Manager. He was going to talk to the body shop and get back with me.
That was over an hour ago, guess he went to lunch. I asked him "Is there
anything you can do in your power to satisfy me, before you lose my business
completely?" I can't wait for his telephone call. Better get off-line and
wait for his call. Thanks for all your support.
Steven 2me
http://www.smokindakota.com
AOL IM = SmknDakTrk
> -----Original Message-----
> From: owner-dakota-truck@buffnet4.buffnet.net
> [mailto:owner-dakota-truck@buffnet4.buffnet.net]On Behalf Of Robert Howe
> Sent: Monday, May 17, 1999 11:46 AM
> To: dakota-truck@buffnet.net
> Subject: DML: Re: Help. . . Please read
>
>
> I think that the members of the list should unite. Is there an e-mail
> address that we can send our support of them loosing their 5-Star rating.
> I'm all for it. I can't believe the bulls*%# that they have put
> you through
> for a 5-star rated dealer. If one for the dealer isn't available, maybe DC
> themselves should hear about it from your fellow DML-ers. I know that if
> mine ever gave me the hassle yours is I'd go out of my way to use another.
> ANd make sure they lost their rating. Isn't that what the rating is all
> about, customer satisfaction.
>
> I'm not from the area, so I don't have a dealer reccomendation, but for
> bumper painting, wouldn't it be almost easier to go to a body
> shop. The prep
> work can be done by you wth just the paint and clearcoat done by
> them. It's
> usually a negligible price. Your truck is a base Dodge color (If
> my color is
> good on my PC) so I don't think that matching will be a problem. I'd do it
> that way. It'll last longer than any dealer paint that's for sure.
> -----Original Message-----
> From: SmokinDakota <smokindakota@email.msn.com>
> To: DML <dakota-truck@buffnet.net>
> Date: Monday, May 17, 1999 11:11 AM
> Subject: DML: Help. . . Please read
>
>
> >I have more problems with my dealer, Crown Dodge. I went in today to get
> the
> >front bumper repainted due to chipping. On the phone I was told that it
> >would be no problem to paint it the body color, but once I got
> there it was
> >a different story. They told me they would risk losing there Chrysler 5
> star
> >rating if they did not paint it the original body color. I argued and
> >argued, but they just got more pissed off. I mean it can't cost that much
> >more, if any to paint the damn bumper another color. So I NEED YOUR HELP,
> >please anyone who has has there bumper repainted the body color, please
> >e-mail me. Please include your dealers name, location, phone #
> if possible,
> >and name of your representative. Crown Dodge has lost a customer for good
> >now. I shall only be taking my truck back there if it covered under
> >warranty. I also need some recommendations of good dealers in the so. cal
> >area., if there is such a thing. PLEASE HELP!
> >
> >smokindakota@msn.com
> >
> >Steven 2me
> >http://www.smokindakota.com
> >AOL IM = SmknDakTrk
> >
> >
>
>
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