I'm lazy myself, what was their 800 # again ???
--- "Wisotzkey, Rich" <Rich.Wisotzkey@gsc.gte.com>
wrote:
> Way to go Mike! I'm still waiting for my filter.
> The local shop that is
> taking care of the replacement still has not
> received the filter from K&N.
> I'll let you know when it show up. Two weeks and
> counting.
> Rich - Ashburn, VA
>
> -----Original Message-----
> From: Michael Clark [mailto:magnumv8@wt.net]
> Sent: Wednesday, May 26, 1999 1:20 AM
> To: dakota-truck@buffnet.net
> Subject: DML: K&N's customer service
>
>
> As some of you may remember I had posted about my
> K&N filter shrinking on
> me. It was 14 inches when I bought it and now it's
> maybe 13 inches. You
> may also remember that after emailing K&N I was told
> to call their 800
> number to get a return authorization. Today I
> called (I know I'm lazy for
> waiting so long...) Well, I'm please to report that
> K&N has taken very good
> care of me. I did have to talk two yo-yo's and have
> a third person call me
> back (I was starting to get a bad feeling), but the
> last person took care of
> everything. I simply told her that tech support
> advised me to call and get
> the authorization and she promptly took my address
> and told me a new filter
> will be shipped to me immediately and to send the
> old one back once I get
> the new one. No questions asked about when I bought
> it, if I sent my
> warranty card in (which I didn't) or anything else.
> I was stunned. This is
> what customer service is about, if there's a problem
> with your product you
> fix it and take care of your customer. Way to go
> K&N! Too bad our dealers
> don't operate this way...
>
> ---Mike, near Houston.--- http://www.mikesdakota.com
> '93 V8 4X2
> Houston Area DML Meet Page
> http://www.geocities.com/motorcity/downs/9221
>
>
>
===
Jon Smith -- Raleigh, NC
'95 CC SLT 4x4 318 auto (15.908@85.79)
MP comp, JBA headers, 8.5mm MSD wires, 14x3 FABM & SBBS, dual cat-back glasspacks, 180 degree thermo, spectre wire dividers, ASP underdrive crank pulley, Hayden 16" elec. fan
http://come.to/killbilly
ICQ # 9720504
IM: Fast4x4
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