Rich beat me to it but in case anyone missed it
1-800-858-3333
and be prepared to go through several menus....
---Mike, near Houston.--- http://www.mikesdakota.com
'93 V8 4X2 MarkIII
Houston Area DML Meet Page
http://www.geocities.com/motorcity/downs/9221
----- Original Message -----
From: Jon Smith <jdsmith4@yahoo.com>
To: <dakota-truck@buffnet.net>
Sent: Wednesday, May 26, 1999 8:11 AM
Subject: Re: DML: RE: K&N's customer service
>
> I'm lazy myself, what was their 800 # again ???
>
>
> --- "Wisotzkey, Rich" <Rich.Wisotzkey@gsc.gte.com>
> wrote:
> > Way to go Mike! I'm still waiting for my filter.
> > The local shop that is
> > taking care of the replacement still has not
> > received the filter from K&N.
> > I'll let you know when it show up. Two weeks and
> > counting.
> > Rich - Ashburn, VA
> >
> > -----Original Message-----
> > From: Michael Clark [mailto:magnumv8@wt.net]
> > Sent: Wednesday, May 26, 1999 1:20 AM
> > To: dakota-truck@buffnet.net
> > Subject: DML: K&N's customer service
> >
> >
> > As some of you may remember I had posted about my
> > K&N filter shrinking on
> > me. It was 14 inches when I bought it and now it's
> > maybe 13 inches. You
> > may also remember that after emailing K&N I was told
> > to call their 800
> > number to get a return authorization. Today I
> > called (I know I'm lazy for
> > waiting so long...) Well, I'm please to report that
> > K&N has taken very good
> > care of me. I did have to talk two yo-yo's and have
> > a third person call me
> > back (I was starting to get a bad feeling), but the
> > last person took care of
> > everything. I simply told her that tech support
> > advised me to call and get
> > the authorization and she promptly took my address
> > and told me a new filter
> > will be shipped to me immediately and to send the
> > old one back once I get
> > the new one. No questions asked about when I bought
> > it, if I sent my
> > warranty card in (which I didn't) or anything else.
> > I was stunned. This is
> > what customer service is about, if there's a problem
> > with your product you
> > fix it and take care of your customer. Way to go
> > K&N! Too bad our dealers
> > don't operate this way...
> >
> > ---Mike, near Houston.--- http://www.mikesdakota.com
> > '93 V8 4X2
> > Houston Area DML Meet Page
> > http://www.geocities.com/motorcity/downs/9221
> >
> >
> >
>
> ===
> Jon Smith -- Raleigh, NC
> '95 CC SLT 4x4 318 auto (15.908@85.79)
> MP comp, JBA headers, 8.5mm MSD wires, 14x3 FABM & SBBS, dual cat-back
glasspacks, 180 degree thermo, spectre wire dividers, ASP underdrive crank
pulley, Hayden 16" elec. fan
> http://come.to/killbilly
> ICQ # 9720504
> IM: Fast4x4
> _________________________________________________________
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>
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