Who ever had the problem with Steven Creek Dodge, talk to Jim Riddle (tell
him Bernd Ratsch says "Hi"). They've been the main source for all the
family cars for the past 10 years and they've never done us wrong. Could
have been some pissed off employee or just a bad day.
- Bernd
-----Original Message-----
From: owner-dakota-truck@buffnet.net
[mailto:owner-dakota-truck@buffnet.net]On Behalf Of mark janke
Sent: Tuesday, May 09, 2000 10:14 PM
To: dakota-truck@buffnet.net
Subject: DML: "5 star" dealers
Saw the post on Stevens Creek Dodge and just had to
throw in my .02 I bought my Dakota at the "5 star"
dealer in Colma, (South San Francisco). I haven't
needed any service on the truck it was how they
handled me during the sale of the vehicle and really
hosed me over on my deposit on it. I wound up calling
Diamler Chrysler in Michigan and firing off a nasty
letter to the Better Business Bureau on exactly what
happened, who I spoke to etc. etc. a week later the
general manager of the dealership called me and said
he would refund me the expenses I incurred.
I think they are awarded the 5 star rating just based
on pushing trucks and cars out the door and that is
it. They let me drive a Durango off the lot and keep
it for a few weeks before they realized financing
wouldn't work and I got a Dakota.
To whoever had the problem in San Jose you can get
some free bad press by calling KRON-TV they do a
consumer fraud segment and could help you. I work
over at KPIX but I know the guy at KRON and I'm sure
they'd love a new story lead.
Mark
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