Re: dcanswers MPG reply

From: Richard A Pyburn (rap777@juno.com)
Date: Tue Mar 06 2001 - 09:08:16 EST


Geez! WTF do the EPA estimates have to do with the overhead console
computer that you paid extra for? Maybe I misunderstood your question.
Yes, it is extremely hard to find good help in anything these days.

Richard

On Mon, 05 Mar 2001 17:36:47 -0500 (EST) Crit Bennett <crit@engineer.com>
writes:
> It's so hard to find good help, ya know? This is what I got from
> www.dcanswers.com
>
> -------- I sent them this -------------
> From: crit@engineer.com
> Date: 03/04/01 21:05:01
>
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Maintaining
> Sub Category: Vehicle Questions
> Brief Description:
> ------------------
> Dakota Overhead Computer MPG Discrepancy
> Comments:
> ---------
> Over the course of my ownership of my 2001 Dakota I've noticed that
> the
> overhead computer MPG is considerably optimistic. I've tracked
> mileage over
> the last 7500 miles and consistently get 80% to 85% of the mileage
> indicated.
> I'd be happy to attach a spreadsheet to help if possible. I've been
> told by my
> dealer that this cannot be adjusted or compensated for. For an
> additional
> $385, I'd expect the overhead computer to be accurate to some
> reasonable
> degree. Is there any way to adjust the readout through the DRB III
> scantool or
> anything else? The problem is very repeatable and never deviates
> from the 80%
> to 85% window.
>
>
> -------- They replied with this -------------
>
> Dear Crit:
>
> Thank you for your e-mail concerning the fuel economy of your
> DaimlerChrysler
> product.
>
> The fuel usage estimates quoted for your vehicle were obtained by
> the U.S.
> Environmental Protection Agency during their emissions certification
> testing.
> Each vehicle is tested by professional drivers under precisely
> controlled
> laboratory conditions.
>
> The mileage figures obtained by the Environmental Protection Agency
> should be
> considered as estimates to be used only for comparison purposes.
> The actual
> mileage you can expect depends on the individual driving habits of
> the person
> using the vehicle, the conditions under which it is driven, and the
> vehicle's
> mechanical condition.
>
> If, after considering all of the factors involved, you still feel
> that your
> vehicle is not operating to its full potential, we suggest you
> arrange for your
> authorized Chrysler Corporation dealer to perform another detailed
> check of your
> vehicle.
>
> Also, we have noticed that the address provided in your email is
> different from
> the one we have in our database. It is important to keep this
> database current,
> so that we can keep you up-to-date on recalls, customer satisfaction
> notifications, and other important information. Please reply to the
> link below
> and let us know if the address you provided is the one you want us
> to have in
> our database. If not, please provide us with an address that you
> would like us
> to use.
>
>
>
>
> NOTE: Please do not use the 'Reply' function of your email. If you
> have a need
> to respond to this, please visit us at our reply form (link provided
> below). Our
> system is NOT able to accept any emails at this address.
>
> For any future communications related to this email, please refer to
> the
> following information:
> REFERENCE NUMBER: 8365990
> TICKET (Tracking) NUMBER: 221904
> REPLY LINK:
>
http://www.dcanswers.com/reply/index.html?reply.jsp?
> ticket_id"1904&referenceƒ65990&
>
>
> Robert Clark
> Senior Staff Representative
> DaimlerChrysler Customer Assistance Center
>
>
> **********************************
>
>
>
>
> ----- End forwarded message -----
>
>
> -------------------------------------------------
> Sent through Cyberbuzz- A Server for the Students
> http://cyberbuzz.gatech.edu/
>
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