Yes, an engine with that much oil (probably high speeds since you said
highway) could been ruined with an extra 5 quarts of oil added to it. I
would document it, and write to the district manager about the problem.
you can argue that the extra 5 quarts of oil ruined the motor and most quick
lube places have to replace ur motor. Especially Jiffy Lube for some reason
?!?
-Chuong
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