Brian Mingle wrote:
> Here's what has my blood boiling. All the work that is being done, is
> extended warranty work; However, the dealership is trying to charge me
> for the front end alignment it will need, once the new ball joints are
> in. This is cause and effect, and I don't feel that I should have to pay
> for the alignment, because it is caused by the ball joints being
> replaced, and I feel that it is part of the procedure to put the truck
> back to the way it should be. Am I wrong in thinking that?
No, you're completely right. Anytime the front suspension has to be
disassembled like that, you need to get the alignment at least checked.
It's part of the job. Replacing the balljoints should DEFINITELY come
with an alignment as part of the job.
> They are also
> charging me for rotating the tires, which I didn't ask them to do
> because I was planning on buying new tires in a couple of months.
They can't charge you for work you didn't ask for and authorize. Look
over the paper(s) you signed when you dropped the truck off and figure
out what fine print you may have agreed to. For example, when I dropped
mine off almost 2 years ago for the ping, I was still under the original
warranty and signing the paper gave them license to perform ANY warranty
work without my further consent. Anything I would have had to pay for
out of pocket they'd call me, but warranty items they just do.
> The
> left front tire has a weird spot on the inside, hence the inside tire
> wear question I asked about a couple of weeks ago, so they took it upon
> themselves to rotate the tires, and now want to charge me for doing so.
If they're wearing unevenly, that's a sign of bad alignment, and you
need to replace the tires AND fix the alignment at the same time. Since
you've got a 4x4, plan on replacing them all, not just the worn ones.
> Can they do this and charge me for it? Last, but not least, they are
> also charging me for all the fluids, cleaning solutions, ect. Is this
> standard operating procedures on extended warranty work?
If fluids need to be replaced as part of a repair (as in, the
transmission needs repair), this is typically part of the cost of the
repair. Now, if you're dealing with a Dodge dealer under the Dodge
warranty, everything's usually OK, as Dodge pays a standard rate for
these repairs. AIR, however, you've got a 3rd-party warranty and bought
from a Chevy dealer. So it sounds like the dealer is padding the bill
here, which will be submitted to the warranty company, and they'll get
tons of extra money out of the deal.
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 12:05:11 EDT