Was that at Stevens Creek Dodge Bob? (They've screwed many of my local
buddies on warranty issues - latest one was a catalytic converter
replacement - tried to charge him close to $1000 for a warranty job that
was under 70K miles!) Too bad Jim Riddle isn't there anymore. :(
- Bernd
-----Original Message-----
From: owner-dakota-truck@bent.twistedbits.net
[mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of Bob Mankin
Sent: Saturday, October 11, 2003 1:36 PM
To: dakota-truck@dakota-truck.net
Subject: DML: RE: RE: was: K&N -- good people, now picky dealers
That's bascially legal BS. Been there, done that, still wearing the
cheesey t-shirt.
Service dept. will claim you exceeded some secretive parameter or limit,
but they cannot tell you what that is, nor provide any documentation to
support their statement. It's plain and simple stonewalling the
customer.
I literally watched a service manager instruct a tech to take my truck
and put it up on a lift so he personally could look at it concerning my
beef over a rear end howl. This was on a lowered '98. Guy lifts it up on
your standard hoist(read wheel hanging), takes a quick fly-by and then
walks out to me to announce that I've altered the pinion angle to beyond
acceptable specs and therefore he was voiding my warranty.
And he measured that pinion angle how? The wheels are hanging. He didn't
measure jack and when I pressed him for the numbers he bascially told me
to take a hike. No relief from the district rep because after meeting
with that clown it became obvious it was a good ole boys club with him
and the service mgr.
Funny how the customer service interaction with Mercedes is so much
different than with DC when they are under the same parent.
Bob
> -----Original Message-----
> From: owner-dakota-truck@bent.twistedbits.net
> [mailto:owner-dakota-truck@bent.twistedbits.net]On Behalf Of Bernd D.
> Ratsch
> Sent: Saturday, October 11, 2003 9:57 AM
> To: dakota-truck@dakota-truck.net
> Subject: DML: RE: was: K&N -- good people, now picky dealers
>
>
>
> Liability and being able to warranty the factory parts. The
> engine/driveline were designed with specific parameters. Once they're
> exceeded (even if they don't really hurt anything)...they can't
> warranty certain items (if not all in extreme modification scenarios).
>
> Look at it this way: You buy a PC from a vendor...then add upgraded
> cooling and overclock it. Warranty is void.
>
> - Bernd
>
> -----Original Message-----
> From: owner-dakota-truck@bent.twistedbits.net
> [mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of Jim
> Miller WB5OXQ
> Sent: Saturday, October 11, 2003 11:28 AM
> To: dakota-truck@dakota-truck.net
> Subject: DML: was: K&N -- good people, now picky dealers
>
>
>
> I really do not understand why a dealer wants to be picky about
> warranty work unless the mod makes their job unusally difficult to
> perform. They get paid to do the work. If they want you to keep
> comming back to them to buy more viechles you would think they would
> do everything possable to make you happy. My dealer does that is why
> I drive 75 miles each way from my house, past 4 other Dodge dealers to
> get the 3 new trucks I have bought from them since 98.
> ----- Original Message -----
> From: "Josh Battles" <jbattles@bankfinancial.com>
> To: <dakota-truck-moderator@bent.twistedbits.net>
> Sent: Friday, October 10, 2003 9:41 AM
> Subject: DML: Re: Re: RE: RE: K&N -- good people, good product.
>
>
> >
> > ""Bill Knight"" <wknight40@comcast.net> wrote in message
> > >
> > > It is my understanding that there is a law, do not remember name
> > > I'll
> > search
> > > later, that states something along the lines that if a
> dealer/manufacture
> > > deams an aftermarket product to void a warrenty and refuse work
> > > because
> of
> > > the product they were supposed to supply the correct item free of
> charge.
> > > I.E., if the colder spark plug is found in an engine and the
> > > dealer says this voids warrenty they have to supply the proper
> > > plugs free of charge. I'm not quoting and this is to the best of
> > > my memory. I have seen this posted on various websites in the
> > > past. Unless someone beats me to it
> > I'll
> > > post later when I find. I think it has something to do with the
> name
> > > "Magnuson" or something along those lines.
> >
> > I don't understand how you all have this many problems with your
> > warranty! I guess I really do have a good dodge dealer afterall.
> > They've never
> tried
> > to void any part of my warranty and I've had an aftermarket TB,
> > colder
>
> > plugs, a PCM flash, and a K&N setup on there for quite some time.
> > Not
>
> > to mention that they installed my drop springs...
> >
> > --
> > - Josh
> > Lowered 2000 Dakota CC 3.9L www.geocities.com/lenny187/dakota.html
> >
> >
> >
>
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