Yeah I got blackballed by the area rep 2 weeks ago. Complete BS-- the
tranny rebuild was a complete FUBAR by the dealership 1850 miles later
it comes apart--, and all that the area rep can comment on (after I told
him specifically I had an M1, a mopar PERFORMANCE part sold by their
dealerships, and Mopar Headers)--- "UH-- your truck is heavily
modified, it does not have mopar headers (BS, they are ceramic coated),
your truck doesn't have a mopar intake manifold (HELLO, it's not a
factory manifold, but It's definitely mopar-- has the LOGO Pentagram
right there), uh-- you don't have stock valve covers (I do, they are
powdercoated)-- UH-- your truck has different seats (YEAH, sure does,
WTF does that have to do with a transmission that had a defective
reman'd mopar converter installed + a tranny that was 2 quarts over
filled + the tech left the magnet out of the pan!)--- and you have some
sort of exhaust system on this truck--- I am denying any warranty
claims, and also flagging your truck to prevent further services by any
DC dealership-- they will not service your vehicle. If you have any
questions, call me. Have a Happy New Year!"
I've got a few printout sheets to let yawl know-- mopar is averaging 490
46RE front clutch kits a week nation wide, 489 46RE torque converters
nationa wide, and nearly 300 complete seal/rebuild kits nationwide-- PER
WEEK!
ALSO-- local dealership-- a guy recently came in with a 2002 3.9L dakota
for a 3k oil change. During the oil change he noticed a Mopar Cold Air
Intake kit in the parts department-- he asked a few questions, and $300+
dollars later, the mechanics threw it on. Then about 2-3 months later
he came back with a condensor that blew, and dumped all the R134...
dropped off the truck (it had only ~12k miles on it)-- and that
afternoon was told it would cost him $9xx.00 dollars for the repair...
WTF? I have a 7/70 powertrain warranty --- Well, turns out DC had a
inspector going around, and the day he had his cold air kit installed, 3
months back, they checked his vehicle during the oil change, and noticed
the intake-- took down the vin number and off he went... and the
inspector VOIDED his warranty, without warning or notice. That said,
the gentleman with the 3.9L 2002 is now suing DC, and the dealership,
and is mad as hell.
Wonder how this new Mopar SPEED crap is going to pan out-- let's see--
we sell the parts that will void your warranty, and we'll have a new
catalog for it too.
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-----Original Message-----
From: owner-dakota-truck@bent.twistedbits.net
[mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of Bob Mankin
Sent: Wednesday, January 07, 2004 10:19 PM
To: dakota-truck@dakota-truck.net
Subject: RE: DML: Warranty Trouble with Supercharger and other mods?
>
> If they are avoiding putting anything in writing it's for a
> reason.. mainly
> sidestepping the issue..
> I would assume that if they were in the right, they wouldn't have
> a problem
> with stating exactly what modifications you have that are voiding the
> warranty.
Don't put it in writing????
Taken from a Chrysler Corporation Service Contract sitting right in
front of
me. Page 1 under "ELIGIBLE VEHICLES" you find the following:
"IMPORTANT! The following vehicles are NOT eligible
..............vehicles
altered or converted from the original manufacturer's
specifications...."
IMPORTANT and NOT are both in bold and underlined. I think they are
trying
to get your attention.
>Plus, they would want to have thier written statement entered
> into thier computer attached to your VIN.. Otherwise.. couldn't you
simply
> discuss it with another dealership.
> Aaron Wyse
>
When you get blackballed, it definitely goes into the computer and you
get
the nice little district rep with an attitude who calls to say "looks
like
you've been trying to shop me around" when you try to get a second
opinion
on the matter. The buck stops with the district rep. The national 1-800
number for disputes is a false security blanket to give you a warm and
fuzzy
that you might have someone on your side .......don't kid yourself or
waste
too much time calling.
There is always small claims if you feel you are being deprived of your
civil rights, but you better have your duckies in a row. Magnusson-Moss
won't help you on the extended service contract stuff, sorry.
Bob
- who's been there, done that and owns the greasy t-shirt to prove it.
Still
haven't got my voided service contract refunded in full from 2.5 years
ago.
This archive was generated by hypermail 2b29 : Sun Feb 01 2004 - 16:29:49 EST