Re: Heater core lets go at 37,500..........need advice.

From: andy levy (andy-dml@levyclan.us)
Date: Sat Sep 04 2004 - 15:41:21 EDT


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On 9/4/2004 2:52 PM, Jason Bleazard wrote:

|
| steve preston wrote:
|
|> Well,I know how local dealerships can be reluctant to
|> go out of their way for you when you bring in a
|> vehicle bought from a "competing" dealer. I did call
|> the service department of this local dealer to see if
|> they thought my problem actually was the heater core.
|> (Don`t know why I bothered. Of course it is,although I
|> could not get that admission from them.)
|> They were polite enough,but all they would say for
|> sure was "Fifty dollar checkout charge". They are not
|> a bad dealership,but I have no leverage with
|> them,since I bought it somewhere else. Maybe I should
|> at least TRY it,though...... Steve P.
|
|
| B.S. The warranty is good anywhere. If you bought the truck someplace
| else, they should be glad to be getting your service business.
|
| My truck was originally sold in Idaho. I bought it used in Utah, and
| had warranty work done at two different Utah dealers with no hassles
| whatsoever. Then after moving to Canada, I even had one warranty job
| done up here. They did call me up to tell me that Chrysler Canada had
| refused the warranty claim, so I had to tell them that it was an
| American truck (that's why the speedometer is in miles, geniuses), so
| then they called Chrysler in the US and got it taken care of, no
| problem, no checkout charge, nothing.
|
| Look for a 5-star dealer, and don't take this kind of crap from them.

Jason, you're completely correct in that a Chrysler dealer is a Chrysler
dealer is a Chrysler dealer when dealing w/ warranty work.

However, Steve's also slightly out of warranty on this part (by 1500
miles), so he may have a harder time talking a dealership he's never
worked with into doing the work on warranty. They'd be well-advised to
do it for the good faith, but they can correctly be sticklers about it
being past the 36K warranty if they want to.

- --
- -andy

http://home.rochester.rr.com/alevy/dakota - andy-dml@levyclan.us
- --------------------------------------------
"Whatever Adam does, do the opposite and you'll be fine"
        -Bob Tom
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