Damn am i glad i work on my own vehicles.
>From: "Mike Sykes" <mikesykes@cox.net>
>Reply-To: dakota-truck@dakota-truck.net
>To: <dakota-truck@dakota-truck.net>, "dakotart" <dakotart@yahoogroups.com>
>Subject: DML: short rant
>Date: Fri, 15 Jul 2005 21:53:55 -0400
>
>
>to start this message, I want to warn those who don't know me... I rant on
>occasion... not because I want to, but becuase it's a necessity to maintain
>my sanity....
>
>delete now or forever hold your peas. =)
>
>I work at a dealership. I am a Service Advisor.... at a dodge dealership
>nonetheless. This is scary. I see what *can* go wrong with our trucks, and
>I see what it costs to repair. Some things are nickle and dime stuff, and
>some are just outright expensive. I understand why dealerships are more
>expensive now that I have worked in that setting, but $200 in repairs is
>expensive no matter where you are. Regardless, customers are the lifeblood
>of a Dealership service department despite how ignorant or rude they might
>be. It seems that the people who are the most ignorant are the ones who buy
>the nicest cars. What I seem to not understand, is why somebody thinks that
>if they buy a car from the Sales department, I, in the service department,
>must owe them something. I get a lot of this:
>- me "Sir, it's going to cost about $125.00 to fix your check engine light.
>We have to replace a couple of hoses, but it shouldn't take too long. We
>also have to reset your computer and test it to make sure that the hoses
>fixed the problem."
>-customer "$125?! But I have a warranty. That's not covered?!!"
>-me "I'm sorry sir, but your warranty only covers emissions related items
>for 3years 36k miles. You have 47k on your truck."
>- "but I have an extended warranty"
>- "I'm sorry but your extended warranty is for powertrain only. Emissions
>control and electronics are not considered powertrain"
>...customer begins to raise his voice...
>"I've bought 3 cars from you guys! Are you trying to tell me I have to pay
>$125 to get that little light on my dash to turn off??"
>-me "Sir, you brought the car in for me to diagnose why your check engine
>light is on. This why it's on, this is what it costs to make it turn off."
>"I ain't payin' for that"
>"okay.... I have to charge you for diagnosis time"
>"how much is that?"
>"$80.00"
>"that's ridiculous!"
>"Sir, you were told up front and you signed a peice of paper that states
>that non-warranty vehicle would be charged a fee for diagnosis to cover the
>mechanic's time."
>"this is BS, I've bought 3 cars from here"
>"that's how it is sir, I can't change shop policy."
>
>The other one I get is this:
>customer approaches counter... tosses keys on counter...
>"oil change"
>
>walks off
>
>... um.. do I LOOK like a waiter? Who the F*CK do you think you are?! Would
>you like some more sugar in your coffee sir? how about some lemon for your
>tea? The soup of the day is Broccoli Cheese Delight, sir. More cheese for
>you salad?
>
>UGH!
>
>rant mode off<
>
>-miggity
>Newport News VA
>2000 FR R/T CC
>
>14.88 @ 92.50
>
>"...you have no chance to survive make your time..... hahaha."
>
>
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