Yes, and customer surveys are randomly sent out and any bad mark in any
section of the survey counts against their 5-star rating. So they will
usually try to do what it takes to receive good surveys. The dealer does
not control who gets a survey, or when. It's totally random after your
first service visit. We got one for the local 5-star we went to. Left a
few bad marks because we were far from pleased with our service. Amazingly,
our service got much better after that.
brian cropp
-----Original Message-----
From: owner-dakota-truck@bent.twistedbits.net
[mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of Bernd D.
Ratsch
Sent: Thursday, July 19, 2007 10:06 AM
To: dakota-truck@dakota-truck.net
Subject: RE: DML: Extended warranty
CSI: Customer Service Inquiry (Surveys that are sent out)
SSI: Sales Survey's (New car delivery mainly)
FFV: Fixed First Visit (Same day mainly)
Cleanliness, Appearance (outside and inside), training and certification
levels (techs, parts, service, and sales), and all of this needs to be kept
up on a minimum 6 month duration to get it. Then, it needs to be kept up
and will be checked every 3 months to keep it.
- Bernd
-----Original Message-----
From: jon@dakota-truck.net [mailto:jon@dakota-truck.net]
Sent: Thursday, July 19, 2007 11:50 AM
To: dakota-truck-moderator@bent.twistedbits.net
Subject: Re: DML: Extended warranty
"Pindell, Tim P" <TPindell@otterbein.edu> wrote:
> I wish dealerships weren't so variable with regard to service. I can
> think of only 2 times when I went to the dealer for service. Do 5-stars
> matter? I can walk into a Wendy's and know what I'm going to get every
> time.
There is a web site at http://www.fivestar.com/ but there is
precious little information there regarding exactly what a dealership
has to do to become and stay a 5-star, looks like the site is mostly
marketing hype.
I personally wouldn't put any stock into a dealership being 5-star.
You're probably just as likely to get shafted at either type and just
as likely to get good service from either type. I think it all comes
down to the people behind the counter. The folks at the 5 star
dealership obviously went through the effort to get the 5 star rating,
but wether you can read any more into it than that, I dunno... Most
of the dealerships in my area are 5-star, so its not exactly an
exclusive club.
--
-Jon-
.- Jon Steiger -- jon@dakota-truck.net or jon@jonsteiger.com -.
| '96 Kolb Firefly, '96 Suzuki Intruder, Miscellaneous Mopars |
`-------------------------------- http://www.jonsteiger.com --'
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