Well , I got a call from a guy in the Atlanta region office today about the
R/T and my displeasure about the rating change .
I called him back and he was very friendly and matter of fact about
everything .
I simply explained that I was obviously not happy with the fact that the
rating had been changed and that I wish they could fix it because I really
loved the truck .
Unfortunately he said that an engineering fix was just not going to happen .
I asked what my options were and where we could go from here and he said we
could do a few things :
1) trade the truck (presumeably MSRP for MSRP) for another DC product .
2) DC would reaquire the truck minus 12 cents per mile .
3) possible monetary offer or offer to buy other equipment for the truck .
I asked about the possible problems since the truck is leased and he did
not seem to worried about it .
I also asked about getting all of my money back as far as paymenst already
made to which he asked what they were . He didn't give a definite answer on
that one .
I politely asked him if he could throw something together on paper and fax
it to me on Monday with whatever options he had so that I could sit down
and think about it and he said he would be more than happy to do so , as
well as include a spec sheet on any changes for the 2000 model year as I
asked of him .
He reassured me that there was no hurry on this and to just get back to him
when I got the chance .
All in all , I felt very good about the call , especially due to his
attitude and frankness .
I still seriously doubt I will give the truck up , but I am going to take
my time and evaluate all of my options and make a counter-offer to DC .
BTW - This guy was not the Zone Rep. from my area , but he did have an
Atlanta phone number . Must be one person handling all of these in each
area , or something to that effect .
I'll keep ya updated .
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W. Jack Hilton III
http://webpages.charter.net/hemi/jbd1.html
ICQ#: 32611901
AOL Instant Messenger: "DwnSth69"
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