Terry;
I had this done under a TSB 2yrs ago and it is an easy fix. Why don't you
schmooze the dealer into just getting you the parts (as described in the
TSB) and install them yourself. All you have to do is un-bolt the old cab
bolts, jack the cab up a bit to remove them and put in the TSB parts.
Might work since he is claiming your warranty is voided.
just my $0.02
L. J. Morris
'97 SLT+ and more
'70 Hemi RR (1 of 59)
----- Original Message -----
From: "Terry Herrin" <therrin@isaac.net>
To: <dakota-truck@buffnet.net>
Sent: Monday, June 12, 2000 6:25 PM
Subject: DML: Dealer blames Hotchkis for cab pop
> Well, I gave my local dealer the benefit of the doubt and they failed
> with flying colors. I took a lot of documentation in regarding the
> cab pop TSB, emails from others who had the problem and how the
> problem was fixed. I even took in a copy of a dealer's fix to the cab
> pop by cutting down the cab bolts. Did all that do any good? Nope.
> They gave me the truck back this evening after having it all day.
> Fortunately they didn't charge me anything or I would have really had
> it out with them. Here is what the work order says, and I quote:
> "Customer states body making popping noise when turning and going on
> an incline. Vehicle has lowering kit. Suspension voided warranty.
> Popping noise due to lower cont'l arms are in a bind."
>
> Yeah, uh huh, sure. Never mind the noise is coming from behind the
> cab, or that scores of other people are running the Hotchkis system
> with no problem, or that I had the cab pop prior to lowering. Noooo,
> it's the lower control arms. What really burns me is that they
> intentionally misdiagnosed the problem in order for me to have to pay
> them to fix it. Of course I took the truck and got it the heck out of
> there. No way I want them touching the front end since that's not the
> problem. So, what I need now is to find a dealer who is not too far
> away from me who has fixed the problem (this dealer had never
> encountered it so they say) and get the cab bolts fixed. Then I'm
> going to take this work order, the work order from the dealer who
> fixes it, and send them both with a letter to DC corporate, the
> regional DC manager and the local dealer.
>
> Terry Herrin
> 99 FR CC R/T
> 14.769 @ 91.43
> Wilmington, NC
> http://users.isaac.net/therrin/dakota.html
>
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